Very frustrating getting hold of FNB and not the 1st time.

Have been trying to contact FNB for the last 2 hours. Every time I leave a message and insert my id number the call drops. Got through to an agent twice and while talking the calls dropped. This using 2 different phones on 2 different networks. My issue is that I had successfully paid Takealot from my credit card on budget. I then went to fill my car with fuel only to find that I now have insufficient funds in my straight account so I had to use my overdraft. Please move the Takealot transaction to budget and transfer the funds for Sasol transaction from the straight account to my debit card.