1 reviews | Active since Nov 2012
Very frustrated client - FNB life
The agent that signed me up said that my premium will only go off my account on the first of September and the amount will R237 to which I agreed as this will allow me some time to sort out other payments and to make sure I can afford it , to my shock I had a debit go off for R317.89???
My husband (has signing powers on my account) went to the branch - Queensburgh to cancel and have it reverse and they told him they can't help, we have to call the call centre to cancel it. We tried twice with no success! both times we were in the automated holding queue waiting for the next available agent, both times we were on hold for over 30 min. This is when I sent the email instead, but no luck with this either!
Sent an email to cancel a newly activated life insurance on Friday 6/7/2018, got a reply with the following reference FNBREF# ********** 8. Re-sent the email yesterday and I still haven't had a reply or a refund,
Very upset customer
Good Day Tanya,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Tanya,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***