Very ****ed at FNB stupid staff

Guys this would be my third review it's been almost a month after weeks of waiting for a reply..they finally responded and explained what happend..as if I didn't know the consultant ***NF Seipati mokgele responded to me on the first guys..no resolution..they didn't acknowledge my complaint never answered me never responded to what I actually complaint about...I am furious...I asked them the time the voucher was withdrawn because when I made contact their agents didn't help me instead of telling me what to do and register for cellphone banking by the time I spoke to the 4th agent my money was already withdrawn . ..their service is the worst I work in ***** myself and I know exactly how they should have handled my first call it shouldn't resulted in me calling again and again if FNB is not going to come up with a resolution I'm going to the ombudsmen and with their ****ty response as proof