Very dissatisfied with FNB customer service.

Item: FNB (First National Bank)
Rating: 1
Author: Hazel H

I have recently moved to the States and won't be visiting South Africa for the next 2 years. I have been trying to close my account online, but FNB will only allow this in-branch. I do not intend to visit SA in the short-medium term hence going into a branch to close my account is impossible. Additionally, bank charges have brought my account into the negative, and I am still unable to close this account while bank charges keep adding up.

Any help on this matter would be much appreciated.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Jul 2019, 15:10

Good day Hazel Hadley,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply01 Jul 2019, 15:10

Official

Good day Hazel Hadley,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

Hazel H's updateReviewer Update

10 Jul 2019, 14:43

Dear Hello Peter Complaints Team,

This matter has been successfully resolved. I thank you for your assistance and for helping me in such a timely manner.

Hazel H's update10 Jul 2019, 14:43

Reviewer Update

Dear Hello Peter Complaints Team,

This matter has been successfully resolved. I thank you for your assistance and for helping me in such a timely manner.