very dissatisfied client

This bank does not even deserve a star. This is the third time I am writing here. Somehow the problems just get worse. The client service is so bad and they have rude staff. I will give compliments where compliments are due. But with FNB you simply can't. They stopped insurance claims on a loan without any reason after i paid for the insurance monthly. They say someone will get back to you and no one does THEN they change the account from where a debit order are suppose to come off for my homeloan without my consent. How can they do that. So for two months my debit order went off a wrong account that someone changed. It was not me. And then they say I did not have sufficient funds and the debit order bounced. The thing is I did not even change the account. So now my interest went up because of this. The lady even asked to i bank with FNB. Gee lady I've been with them for 20 odd years. The homeloan debit order went off the same account for 9 years. The question is how safe is your accounts. Who gives authority to change the account details. I will not recommend FNB to anyone. Poor proloning service, changing personal details, rude customer service ( I have names but I'd rather not mention). How much can a person take. Must you go to the Newspapers or a lawyer? The bank is going down. How can they allow this?