Very dissapointed with fnb service

i have just moved banks , moved from absa to fnb because of everyone telling me how good they are and all the add's saying they have great service but now i see it was all lies . i have done my application for a credit card online and everything was approved i have also submitted the the relevant documentation but i have not received any feedback regarding the status of the card. i have also tried contacting the card division on numerous occasions but i just keep getting put on hold, getting cut off or getting transferred to pick an option with the consultant saying anything . this is very disappointing . i have also lost a lot of ebucks due to this.