Very dissapointed customer
<p>I am a client of FNB for more than 3 years now and was very happy with their services, but had ***** transactions done on my credit card and had to request a new card, that I've done and then received my card, delivered to my home, that was great, but then after that my cerdit card worked for a month and then after, would decline all my transactions. I phoned FNB Credit card support and they told me everything is fine with my card, they can't see any thing wrong with it, but every time I tried to use it, it was declined. After 3 times of time wasted calls with their support, they assured my credit card was fine, but still after that, it was declined every time. I then canceled my card and requested a new one and now, it's almost 2 months and I did not receive me new card from them. I also noted my credit card has been removed from my personal profile. I phoned them and requested it to be sorted out and till today, I did not receive one call from them. I'm discgusted by the lack of service from a suppose to be reputable bank.</p>
Good day martin-du-toit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 995718.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day martin-du-toit,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 995718.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
