bB
bryce B

1 reviews | Active since Mar 2015

01 Apr 2015, 00:13

Very dissapointed and upset

I work on a cruise ship. so i am away most of the time.<br> I had an FNB account when i left but my salary was getting rejected and sent back to sender.<br> so i took my entire 7 month salary home with me in cash.<br> <br> I went to FNB and ask to put the money in my account. they said my account is frozen due to no activity in 3 months.<br> i then said could i re open it.<br> <br> they needed my SA ID book. which i lost. I gave them my Passport, Drivers License and my birth certificate.<br> <br> They refused. <br> <br> i asked to speak to the bank manager and in a very very rude way they told me he is busy.<br> <br> So now i am sitting at home with US dollars which is useless and i will not take them to Forex due to the fact that they ***** your money<br> <br> I do not know what to do anymore. <br> <br> I have banked with FNB since i was 18 years old. 10 years and they do this to me

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Apr 2015, 10:34
Official
Hello Brycebury,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 660140.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)