KT
Kennith T

1 reviews | Active since Jan 2014

01 Aug 2017, 09:27

Very dissapointed

<p>I made a sale using my Nedbank business acc.Client transfered the money to my acc and I transfered it to mh FNB acc.I did this cause my supplier was FNB and wanted immediate transfers.</p> <p>On a flight to JHB i lost all my personals..ID,cell,laptop etc..This caused a huge delay in the sale as I had no communication with clients.</p> <p>My clieng rightfully got upset and contacted Nedbank,who informed FNB to freeze my acc.FNB did so without discussing the matter with me.</p> <p>I am now stuck in Namibia with no funds to pay for accomodation and travelling etc.</p> <p>I am very dissapointed in FNB for doing this without consulting me.</p> <p>I have communicated with Nedbank and the client to assure them once acc is released and once i am back in Ctn,I can do the necessary.</p> <p>FNB mail me back to say the client need to inform Nedbank to inform FNB to release my acc.This after Nedbank was the once who mailed them (FNB).You guys made the decision to do that.</p> <p> </p> <p>I am shocked to hear that my bank just Froze my acc on a one sided story of a client.</p> <p>Nowhere is or was there ***** or suspected *****.I made one mistake by losing all my personals and now im stuck with this dilemma.</p> <p>FNB i need my acc to be released so i can get back to Ctn and do whats needed.</p> <p> </p> <p>If i get no satisfaction after my complaint here,my next step is towards consumer protection and ombudsman.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2017, 09:48
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***