very dissapointed

I am very very dissatisified with the level of of service I am receiving from FNB regarding the ***** case that I opened up. The one thing I am very disappointed in right now is the lack of communication from you guys, it’s been 3 months already and there is no feedback on how the case is being handled I am even starting to think maybe you guys aren’t assisting me at all regarding this matter, for a big organization such as FNB I do believe you guys have enough money to make a phone call or even send an email keeping me notified about this ***** Case. i also know that there is in insurance in place for such a claim even if you will not pay my money back i at least deserve some sort of feedback I will use every platform i can get to let people know how bad your ***** cases are being handled

I WANT ANSWERS!!