Very disappointing service, no value for me as a customer

Very disappointing service received from the branch was assisted by Chad Chinnapan. After a very frustrating day of beingvsent from pillar to postby service chat. I was refered to go to the branch. All i needed to do was to do limit increase butvwasvtold othervsystemsvthey are not allowed to use and forced to upgrade my credit card to do limit increase. Even though i was told to go the branch as they are able to i was forced to upgrade. Now im sitting with a situation where im told the limit was done on my old Premier card that is why no one can help. In need of assistance FNB and its staff are making matters worse because alln they want is to sell, sell, sell. This is exhausting for a bank that saw how can they help me, how can i be forced to upgrade when I dont even qualify. Im not happy eith the service as I sit today and communicated with a lot of consultants who are just sending me from one person to the next. I need this matter be resolved and the premier card be cancelked asbthis is a complete disaster. The staff deserve 0 starvifvtherevwasb1