1 reviews | Active since Aug 2016
Very DISAPPOINTING Service
<p>Account Number : </p> <p> </p> <p>The temporary loan has been offered to me for the past year and the repayment has always been paid up timeously.</p> <p> </p> <p>However this loan is no longer available on my online profile and according to your customer service department, the temporary loan is available to me, however they are unable to advise when your system will be updated to reflect this as an option on internet banking.</p> <p> </p> <p>Very disappointing service from FNB. </p> <p> </p> <p>Kindly rectify urgently.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)