Very Disappointing FNB!

My cell phone number was recently recycled and was registered by some else. In the midst of my number being recycled I received a payment through the FNB e-wallet facility. I called the e-wallet department to freeze the funds as they could not transfer the funds to my new number and the person who made the payment would have to call FNB to reverse the funds and the reversal would take a further 3 days to be sent to the sender and then the sender would have to re-send the money back to me :(

As soon as I managed to get hold of the person in possession of my old number, I asked FNB to unfreeze the funds to enable the person using my old number to send me the pin, however the person using my old number unfortunately is technically challenged and does not know how the facility works and they opted in for the Get Easy Zero account option as they did not have the option to get cash.

The funds were not available after they had accessed the get easy zero account, after calling FNB for assistance I was told they have to go to an FNB branch to get a card in order for them to get access to the funds and send they would have to send me the funds from there. The person is all the way in the rural Eastern Cape, without transportation, far from branch facilities and FNB cannot come up with a solution for their own product!

In preparation for the fourth industrial revolution, one would think that new products being rolled out are meant to bring about solutions for people, but this has yet again proven to be another reason why I will not bank with FNB or do business with them! I have never felt so limited and defeated when it comes to banking. Not only have I lost hope on FNB's solutions, but I have lost money in these tough economic times due to a product that doesn't work!