Very disappointed with fnb digital *****

My account has been blocked for the past 3 months I have emailed the lead investigate Ms Clarice Swanepoel back and forth about my matter in her email she also stated that she is only able to help the victim of the ***** so my question is who is helping me as an fnb client whose account is frozen and had no knowledge that funds where from ***** processes and runs a business using this account and also my primary number isn't working cause I am unable to do a Sim scope with hold on my account