Very disappointed with FNB

I have been with FNB for 10 years plus. I have loved this bank and all the products they offer. Never had any bad experiences at all, untill last year October. Oct 2021 I get an email from the FNB compliance. They want me to fill in a form, proof of residence and id. I have never in 10 plus years have to do this. So of course i call to find out what this is about. The answer i get is that you must do it, this is the law. So I send them everything that they asked for. Get an email to confirm. Now in January i get another email saying that I have to still send them the copy of Id. I write back and say they must check the documents that was sent on the 12th of October, it is all there. I even forward the email with attachments. Today I get an email that I must send everything to them.

I mean, REALLY!! Are the people working for FNB that ***********?

This is just so frustrating. Then being "threatend" that my account will be frose. I am am really disappointed.

Starting to think of moving banks.

Please understand this is not a branch issue. This is an FNB in general issue.