Very disappointed / Utterly rediculous

On the 27th of February I took out a personal loan through the FNB app. That same night I received an SMS saying I should go into a branch as they require more documents. On the 28th of February I went into my bank branch where the consultant said they need my 3 months bank statements. Where we sent it twice via email inside the branch. Over the course of the next few days I have sent the statements through about another 8 times. I received no feedback and no funds. On the 4th of March I phoned FNB where they told me they require my statements STILL. Keep in mind I have sent them about 10 times already. 5th of March I finally got a response where they told me they FINALLY located my statements and is busy processing my application. The turnaround time is 24 hours which is fine. Not long after that on the 5th of March I received another SMS where they tell me they STILL required my statements. I sent them through AGAIN. The evening of the 5th of March at 23:16pm I received another SMS where they tell me I need to come in to a branch AGAIN. This is utterly rediculous and utter *******. I am really disappointed at a bank that apparently holds such high standards.