JJ
Joan J
1 reviews | Active since Feb 2015
07 Nov 2018, 08:28
Very disappointed in service from FNB
This is the first time that I have ever had such useless services from FNB. Its taken over a month now to get all my paid up letters so I can get my clearance certificate. FNB just has a no care attitude regarding the letters. One was already paid up in 2016 and the other in 2017. They are causing me to not get a job as I usually work in the financial sector. So I think that it is ridiculous that a large bank such as FNB can take so long to get jus 2 letters done. Its already taken so long to get the other letters done.
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FNB (First National Bank)'s replyOfficial
07 Nov 2018, 11:22Good day Joan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Debt Review Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 11:22
Official
Good day Joan,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to FNB Debt Review Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)