Very disappointed in FNB

Decided to switch to FNB,at first the service was excellent with frequent email&sms updates.<br> Went to collect cards,the assistant let me sign and handed over cards.When I asked how the internet banking etc works she just nodded and gave no instruction.Went home only to find out I should have activated at an ATM.<br> My debit order switching was a mess.I started the process beginning April&by month end no one could tell me the status of my debit orders,so I had to make sure I had enough money in both my new FNB,as well as my old Std Bank account,because I did not know which debits would be going off where.<br> I also several times got an sms with instruction to call FNB&when I called no one would know the reason I got contacted.<br> I was at one stage informed that debit order switching takes up to 6weeks,which is not acceptable!<br> Now that I have the accounts,I noticed that I am paying extremely high bank charges on my Petro card,which I was never made aware of.The credit limit is also more than I agreed to.<br> I am extremely disappointed in my experience,especially after the initial ease and efficacy with which things where handled.<br> I feel I was ill-advised/miss-informed&would like this rectified!