Very disappointed in FNB

When I went to FNB to re opened my bank account after my phone got ******, the consultant opened another account. After that I called in an told them to close off the account - I was advised that should I keep the account open, it will automatically close after three months, I asked if this will financially impact me, the guy said no. Now they are deducting the R110 for that card I asked to deactivate.