VERY DISAPPOINTED FNB! RE: FICA PROCESS! :(

It shocks me to have been told that a valued and long-standing FNB client (who recently furnished FICA) cannot send her FICA to FNB electronically, was told days later that she is to go to a branch and that her application cannot be finalized until such time! Is FNB functioning in the stone ages here? All other banks offer a very convenient service where all applications and supporting documents can be submitted electronically and without having to attend a branch! Now the FNB client is inconvenienced by having to take the time to attend a branch! 10 out of 10 FNB for customer satisfaction and making life easier for your clients!