Very disappointed

Hi I have been banking with FNB for more than 7years, and I send an email requesting the relief payment due to Covid 19, and I was advised to log in to my app to apply for the relief and on the quote i am requested to apply for another loan to add on my current one, how is that possible I want a break of 3 months as my salary is affected not to add another stress. I am very disappointed they are making money out of this crisis,