VERY Disappointed At FNB Customer Care Line

I can't express the level of disappointment i have in FNB customer service right now.And I cannot believe that it has gotten to the point of me taking my disappointment to this platform.

I have contacted FNB customer service for assistance to get my ebucks re activated as i had started to register my ID Number EVERY time i purchsed something,so i was curious as to how much my points were so far. .BUT BECAUSE I'm no longer an existing customer,when i called the customer care line,i was advised to go to a branch to get my finger prints verified,AND I'm SURE many would agree with me on this,going to a branch is NOT fun,you can't wake up and be excited to go to a branch,it requires effort and a deep conversation with yourself,ESPECIALLY some of us who had been spoiled by apps,doing things on line,that has made some of us lazy.

So after maybe a month or so after having been advised by a consultant to go to a branch,i FINALLY went to princess crossing,AND i MUST say,princess crossing branch,is just like going to a spa,they are THE BEST.

Anyway i got what i needed to do done and i made a call from there as advised by the consultant i spoke to on FNB service line.

I explained the reason for the call and they checked to verify that fingerprints where verified AND was told that,within 24 to 48hrs,a pin will be sent to me to log in,i EVEN asked for the new cellphone number to be updated and asked the consultant to repeat so i wouldn't have to go back to the branch for ANY reason BECAUSE I'm just lazy,lol.

SO,it was on tuesday last week,and friday i sent a complaint on line to FNB,on Saturday i got a call from one of the consultants,telling me about what i had complained about and that she will assidt me,BUT will have to check first if MY query has been done and to ALSO check on the system the person i spoke to AND THEN she will call me back after 5 minutes and that NEVER happened.

I was a customer care consultant before,for 11years and i treated each and every one of them with respect,a valued everyone of them as though they were the ONLY customers we have.

And I know the value of having customer skills,having LOVE for people,because if you DON'T have LOVE for people and respect,you will NEVER be able to do your job well.

It's NOT the training you will get at your worplace or the certificate you have that will make you have customer value,love and respect,NO,But it is being human and treating another person how YOU would want to be treated,AND i feel that,if your job is ALL about money and not About people,YOU will do what you have done to me and that's a shame really.