Very disappointed and unhappy client

I had to close my long standing cheque account with FNB to open a new one due to having found out that my banking detail had been exposed under ********** circumstances.

I was assisted by Zaahira, from the FNB branch in Crown Mines, on Friday 12 October . She was very helpful and assisted in sending a debit switching form to the relevant.

I received updates re only two of my debit orders in the following and on following up with the debit switching department on Friday, 19 October, I was advised that the relevant department had not received the list with the rest of the debit orders to be switched. I insisted the consulted helping me look for the list as I was there when it was sent by Zaahira. She managed to find it and escalated, which I can confirm as I received a mail regarding this.

I'm now concerned that some of my debit orders my bounce as some come off as of this week. I'm also highly disappointed and very unhappy with how FNB as handled my situation. I'll be holding FNB accountable should any debits bounce due to their inability to do their work. I have been an FNB customer for more than 10years and I must say that with the recent events I'm really very tempted to jump ship.

Regards, Tshepo Moloi