Very Disappointed and Unhappy

About a week ago I decided that I would like to switch over to FNB as they seem to be a very good bank with great service and I was not feeling very impressed with the bank I am currently at. Everything went well and smooth and I got my card and all was good I then went to the atm to active everything and change the pin just to find that everything is in afrikaans as I am not afrikaans at all and do not understand it I had to ask someone to translate everything for me imagine my disappointment and concern for safety having to have someone help me with my banking. I never ever requested for afrikaans FNB merely stereotyped and assumed for themselves which I find very offencive now to get to the best part I am told at the bank they will have to give me a new card in English and I will have to pay for a new card!!!! I have to pay for their mistake!! If this is not resolved in 48hrs you can close the account as I will no longer switch to FNB then!!