Very disappointed and frustrated with your service

Good evening, this is a follow up of my query above. I'm actually frustrated with FNB right now, after requesting for payment relief I have been advised by sms that my credit life policy has been approved. No explaination of what it covered, FNB has done the Normal deduction even though I explained in my application that I will not have a Normal income in April. Furthermore they offered me a loan instead of payment relief. I followed up with my banker who advised this is the only option fnb gives to their clients.I have to accept the conditions so that it covered all my debts in this period. Due to desperation I accepted which I now feel I made a mistake after seeing the loan added on my app, I thought after accepting the quotation I all still have clarification . How do you expect me to start paying back the loan in June 2020 when do I recover I'm confused, do you want to take advantage of us at this difficult times, im disappointed with you. I still don't understand how this loan is going to cover my debts forthe next three months, I also don't understand what the fnb credit life covers,overdrafts, personal loan???? FNB I don't want more debts I want to recover from my debts and what you are doing is go to drown clients while you benefit at our advantage. Don't send me smses contact me. I want to withdraw from this ridiculous loan of yours. While I look for a new bank. I'm really dissatisfied with your services right now