Very Disappointed and disgusted in FNB's license disc renewal service and lack of communication

I am utterly disgusted in how FNB handled my license renewal application via their navigate life portal. I have app**** for my license disc renewal through a service offering from FNB called navigate life ... I have made payment and requested license disc on the 12th June. The same day they sent me a message saying, they need documentation before they can proceed, which I did cause in the very same day I got a message saying "Your paperwork is in order. Thank you. We now revving up your application. And at first I though WOW what a seamless and effortless process. When applying it they explicitly mention that this will take 14 business days. I understood that & waited for 14 business days, still without no license disc and no communication. I emailed the license disc mail provided seeking answers after the 14 days & I was told that there is a backlog at the license dept. I thought okay no problem I understand the lockdown has impacted many people & decided to be patient. After few days I mailed again seeking some sort of feedback at the very least & nobody responded to my mails ... Few days after that I received the SMS's refunding me for my license disc renewal application without any communication or anything ... then a day later received a message on the FNB App , saying something about my paperwork in not in order because my proof of address is not in the same province ..... all this after they have reviewed my paperwork saying all is good. I looked at my paperwork and guess what "FNB blatantly **** to me" because all my documentation was correct ... I went with the same documentation to the license office queuing for 4 hours in the rain and got my license disc renewed.

I never thought I'd ever say this but I am truly disgusted in FNB's service and approach to my renewal application and lack of communication and dishonesty about my paperwork even though everything was in order

You should not be offering a service if you unable to follow through and provide that service. That is really not professional from a big bank I would expect better.

Very Disappointed !!!! Earl George