BS
Brendan S

1 reviews | Active since Jun 2017

19 Jun 2017, 22:33

Very disappointed about FNB Young professional premium account

<p>After being informed about FNB young professional premium account at varsity and how this account gives young engineers preferential banking rates and helps with credit rating. I decided to open this account at my local branch. Upon applying for a credit card I find they want to offer me an interest rate of 21%. What happened to preferential rates???</p> <p> </p> <p>I have also been receiving countless SMS from FNB stating that I'm currently trying to connect my app to internet banking. After calling the ***** line my internet and cards are canceled. I was required to go to the branch to unblock everything. The SMS then simply continue the following day where I'm told someone must have entered my cell phone number instead of theirs. I understand mistakes happen however no one can help me fix this and I am still receiving countless SMS's at all hours of the days. So far this account has brought nothing but hazels in my life. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2017, 11:38
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.

Formal complaints had been logged to routed the the relevant departments for investigation and resolution.

Credit Card complaint reference ***.

Premier complaint reference ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)