nP
natale P
1 reviews | Active since Mar 2012
08 Oct 2024, 09:25
Very disappointed
I have been in contact with FNB telephonically and vis e-mail for more than a month, trying to get answers on an account that is supposed to be paid up. They have sent me from the one department to the next. I have sent an e-mail to the complaints department and got a response back saying that they are investigating the matter. Its been past the turn-around time and I have still heard nothing. I am the one who is constantly phoning and sending e-mails. I feel like I am being ignored.
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natale P's updateReviewer Update
09 Oct 2024, 09:44I got an e-mail from Maureen Vergie saying that the reconciliation has been concluded and that FNB now owe me money.
No apology, no phone call to explain what happened and why, no lead time communicated to me with regards to how long it will take for a paid up letter or on their process in finalizing this mess.
Wow FNB, I never expected any of this behavior from you.
No apology, no phone call to explain what happened and why, no lead time communicated to me with regards to how long it will take for a paid up letter or on their process in finalizing this mess.
Wow FNB, I never expected any of this behavior from you.
nP
natale P's update09 Oct 2024, 09:44
Reviewer Update
I got an e-mail from Maureen Vergie saying that the reconciliation has been concluded and that FNB now owe me money.
No apology, no phone call to explain what happened and why, no lead time communicated to me with regards to how long it will take for a paid up letter or on their process in finalizing this mess.
Wow FNB, I never expected any of this behavior from you.
No apology, no phone call to explain what happened and why, no lead time communicated to me with regards to how long it will take for a paid up letter or on their process in finalizing this mess.
Wow FNB, I never expected any of this behavior from you.
nP
natale P's updateReviewer Update
10 Oct 2024, 09:43Today is number 2 since the incident. Got now a new e-mail from Sonia with a statement saying that after they owed me, I owe them R3000.00
What I don't understand is why no one from FNB is picking up the phone to contact me regarding this matter.
I have spend so much money for the past 2 months on calls to them and every time I am told that I must either e-mail or someone will phone me back.
I am now ****ed!!!!!!
What I don't understand is why no one from FNB is picking up the phone to contact me regarding this matter.
I have spend so much money for the past 2 months on calls to them and every time I am told that I must either e-mail or someone will phone me back.
I am now ****ed!!!!!!
nP
natale P's update10 Oct 2024, 09:43
Reviewer Update
Today is number 2 since the incident. Got now a new e-mail from Sonia with a statement saying that after they owed me, I owe them R3000.00
What I don't understand is why no one from FNB is picking up the phone to contact me regarding this matter.
I have spend so much money for the past 2 months on calls to them and every time I am told that I must either e-mail or someone will phone me back.
I am now ****ed!!!!!!
What I don't understand is why no one from FNB is picking up the phone to contact me regarding this matter.
I have spend so much money for the past 2 months on calls to them and every time I am told that I must either e-mail or someone will phone me back.
I am now ****ed!!!!!!
nP
natale P's updateReviewer Update
10 Oct 2024, 10:18Spoke now again to Yankie and after asking multiple times how I cant hold of Maureen Vergie, he dropped the call in my ear.
nP
natale P's update10 Oct 2024, 10:18
Reviewer Update
Spoke now again to Yankie and after asking multiple times how I cant hold of Maureen Vergie, he dropped the call in my ear.