1 reviews | Active since May 2016
Very Disappointed!!!!
<p>I cannot believe that in our advanced didgital world we still have online issues. FNB prides themselves with their service they provide. But I get told that when you make any changes to your online banking over the weekend it will not be actioned until the business day. I find that unacceptable as why provide this service if it doesnt work. Or when you are making the transaction for the system to advise that the action will only reflect as successful on a business day. I went in to cancel a shcedule payment that was due for today and since I ended up paying the account on Saturday, I immediately went onto online banking and cancelled the schedule payment which I was advised that it was successful. But needless to say it was not done as the payment went off again today. I sent a mail and I called in but was told they cannot reverse the schedule payment as I will pay penatalies!!! WHy when its a fault of FNB!!!! then I was told to rather dispute the manual payment I made in store??? NOT HAPPY AT ALL!!!!!!!!!!!!!!!!!!!</p>
Good Day Miss Syed,
kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Miss Syed,
kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
They responded so quickly on the site but basically sent me a private mail saying so sorry for the inconvience but we not able to assist you try and get your money back from the service provider. Fantastic service FNB, way to go!!! Why I changed to you from Standard bank I dont know, but what I can say it that it was a great mistake doing so!!!
They responded so quickly on the site but basically sent me a private mail saying so sorry for the inconvience but we not able to assist you try and get your money back from the service provider. Fantastic service FNB, way to go!!! Why I changed to you from Standard bank I dont know, but what I can say it that it was a great mistake doing so!!!