very disappointed

PLease note im really disappointed in the services that ive received from FNB ,ive been an account holder at FNB for more than 5 years and this is how i need to resolve my complaint . i have send my email to care@fnb they referred my matter to retail @fnb ***,this matter has not been solved it has been over hours stil no feedback .this is unexceptable im unemployed some agent at FNB authorised my account to be moved for an easy account to a cheque account without any consent or authorization from myself the account holder and now they charged and are still charging me for a current account fees and for bonsed debit orders which i requested to be stopped ,they refunded on;y a few back the rest im still awaiting and the charges which i had to be which i have not requested to change my account this is ******** my unemployement funds was paid into my account and i had to pay a credit amount of -R1000 towards fees on this account and bonsed debit orders the nices part the agent with last assited me i told her the matter is not solved and gave her/him a breakdown of the other credits that where not refunded still up and till now they never rep**** this is really unprofessional and *********** ,and ******** for my account to be upgraded without my authority .......im awaiting a answer and my money ???????