Very disappointed

Good day I am very disappointed in FNB I've been a client for over 10 years.

This is the first time that I've had to deal with them and to my surprise they are taking over a month to resolve my problem... Ive explained myself over 20 times to different consultants... The consultant that I am currently busy with said that they will take 6 hrs which was on Friday to get back to her n reverse my payment contacted her yesterday and she said she still haven't had feedback, I've been to 2 different branches and went to the other bank to see if they can do something to help me.