Very Disappointed!

After my husband taking the WHOLE DAY OFF, to apply for a new cheque and credit card account with FNB as we are from Standard Bank, we were told to RE-APPLY?!? We were convinced by our family to change but now Im starting to doubt the service of FNB. I am very concerned that our debit orders were not changed properly and I have a bad feeling there is going to be a stuff up. <br> we received = our cheque card after 3 days of applying but no Credit Card, so I went into the FNB branch 3x now after the 4x time and not being able to get hold of MR Mafuta a lady came who made me very stressed and nervous and told me my husband has to reapply!?! That means going through the long process once again and it wasn't as quick as everyone else experienced PLUS FNB kept our LATEST PAYSLIP! Where are all our documents??!. We are premier bankers and we deserve a proper knowledgeable person to help us. I am very disgusted.