Very disappointed

I just want to let the management if FNB how disappointed I am in their funeral department my mom passed away on the 23 April 2025 as we had to plan her funeral and after being a customer of FNB for many many years sadly they have failed us in trying times I know it was weekend public holidays etc but we had to fall around for money to pay the funeral parlor now as we explained to the consultant we can only have her service on Wednesday 30 April I cannot understand the delay one doesn't choose to pass on... Almost on a specific day I