Very Disappointed.

Good day,<br> <br> On the 19th of August 2015 I upgraded my account to a Cheque account at Goodwood Mall. I was advised that it takes about 3 business days before I receive a SMS for collection. I then requested for the card to be sent to Blue Route mall as its close to my work place. I received no SMS and decided to contact the call centre on the 1 September 2015 (ref Rr***). The consultant then advised me that he is not sure where my card is and that he would cancel my card, order a new card and that I had to query the refund for the new card at the branch, which I refused to do. He said that he would sort out the refund and issue me with a new card that will be sent to Blue Route. It has been a month since my second attempt and still no card. I refuse to call Fnb regarding this and cant understand why they are unable to follow a simple instruction. I refuse to pay any bank fee's for the Cheque account that I have never received and expect to receive my card next week for the latest or I will change banks.<br> <br> Kind regards,<br> Razaan<br>