Very disappointed

I have been extremely happy with FNB for the last 10yrs. BUT for the last 3 years I have been waiting for a refund for over 3 visits to Priority pass lounges, that I was not supposed to be charged for ..... then I was told by my private banker that I would not be charged to have an english account.....only to find I was charged. Then I was also **** to about moving to Private Wealth......that although the bank charges were higher......I would reap so many more rewards.....I can see non on them. I was also told that I could keep my private banker which I have only dealt with for the last 10yrs.....and do not want to deal with anyone else......that was also a lie.

Please can someone from head office contact me so I can sort out all of these problems I have with FNB at the moment.

Many Thanks, Brenda