1 reviews | Active since Apr 2018
VERY DISAPPOINTED
I had my revolving loan handed over to blake and associates in 2015 , ever since they have been debiting my account as repayments of the loan, which had fallen into arrears as I lost my job. I was still having the debits on my account even last year. To my surprise I get another call that I have been handed over to other others with the same principle debt I had started off with Blake. I then went to the branch and was put through their call center and they could not get my details, and according to FNB they have never received payments from. I have bank statements and proof of payment, I really dont understand how Blake and FNB have been working. I really need assistance as I am at the verge of contacting the ombudsman.
Good day Nondu Gumede,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Nondu Gumede,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)