1 reviews | Active since Nov 2017
Very disappointed
Good day I am quite upset about this whole situation. I have requested for my Gold Cheque account to be downgraded to an Easy pocket account on 2nd October 2017 and still until this day nothing has happened. I have called the call centre numerous time. I have been at the branch on many occasions but still no assistance. On 20.11.2017 I phoned the call centre and they told me the account is still on a gold account. I have put in a complain and yet here I am still waiting on someone to respond to me. So so sad about the service received from FNB Bank. And then FNB still deduct their monthly fee for having a gold cheque account. WOW!!!!!!
Good Day
Thank you for your posting,
Kindly be advised that the relevant department as been in contact with you on the 20th November to acknowledge you.
A query was logged to action this request by Admin.
We have escalated this matter once again and a agent will be calling you to advise you of the turn around times.
Apologies for the frustration caused.
***
Kind regards,
Hello Peter Team
Good Day
Thank you for your posting,
Kindly be advised that the relevant department as been in contact with you on the 20th November to acknowledge you.
A query was logged to action this request by Admin.
We have escalated this matter once again and a agent will be calling you to advise you of the turn around times.
Apologies for the frustration caused.
***
Kind regards,
Hello Peter Team