VERY DISAPPOINTED

So as all of us know everyone is under major stress do to South Africa being under lock down. One of the first things that came into play was that the banks would assist where they could. well what a freaking joke is all that I can say. I have two loans with First National Bank. I have never missed a payment and i have been a loyal customer for over 30 years yet the moment we need help people seem not care. I have been passed from pillar to post with different information each time i phone and given different email addresses each time. this is delaying any and all assistance that i am asking for but do you as a bank care? no you do not give a damn!!!!!!!!!!!! when i first phoned and explained that i would not be earning a salary and i said i would probably get like R100 if im lucky, the lady on the phone says they will look at it and the readjust the loans according to the money, SERIOUSLY!!!!!! readjust R100 and how the hell am i meant to survive on R100 ..... such a clever answer from you. today the 3rd time ive phoned been given different information and email contact address, get told one of teh requirements is to send my bank statement for the end of the month showing i will not be getting a salary ...... um unless you are a physcic bank or can tell the future how the hell am i meant to send that you you?!!!!!!!! really.

again you are so quick to try take peoples money, charge huge interest, act as though you actually care but in general you actually do not give about any of your customers, only the ones who have money.

INSTEAD OF WORRYING ABOUT MONEY DURING THIS VERY STRESSFUL TIME FOR EVERYONE YOU SHOULD BE TRYING TO HELP PEOPLE, REMEMBER PEOPLE WILL REMEMBER WHO HELPED THEM DURING THERE PROBLEMS AND CRISIS AND THEY WILL REMEMBER THE HEARTLESS WHO TRIED TO ***** THEM OVER