Very Disappinting service and lack of efficiency and non existent customer centricity!

Disgusting service received for something so simple. I opened accounts for my kids and fnb froze the accounts due to kyc not being approved. I submittwd the same doxuments for 1 child and it was approved. For the second child it was not. Such inconsistency and no one can assist in any reasons why. No such thing as first call resolution. I was such a brand ambassador for FNB amd feel rather let down for something so simple!