Very disapointing customer service

<p>For the second time now my account was frozen due to KYC documentations without any prior notice, despite the bank having my contact details, i.e. email and cell number. I had to find out while I was paying for goods; it was humiliating and embarrassing; Thankfully I had people around to bail me out. I don't mind the bank requesting KYC documentations, but at least give clients prior notice and allow them to provide the required documents before freezing their accounts.</p>