1 reviews | Active since Jan 2017
very disapointing
<p>im i Bangkok Thailand before my departure in south africa i phoned my bank FNB to activate my card for use in this country. unfortunatly during my 2nd day of visit in Bangkok i lost my credit card that i cancelled right away. after cancelling i phoned my bank to activate my personal cheque card that they did not activate. </p> <p>out of desperation of being in a foreign country i requested to speak to the manager on duty so that she can offer me any way to access money. unfortunately with the consultant i was talking to that did not matter to her as she transfared me from one department to the other.</p> <p> </p> <p>now im in Bangkok owing my hotel 6 hours or more of using a phone calling a bank that did not help me in any way.</p>
Good day Mr. tumisotshe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. tumisotshe
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
