Very disapointed

good day,

I have a business account and personal account with FNB for over 6years (business) and 18 years (personal) . Received a e-mail to update details for business account. And then 2 days later from another e-mail to our other e-mail different forms to be filled in. No one contacted us, there is no logo from FNB on the e-mail with no cut off date on. Last week our account was blocked!!!! We phoned FNB Business they confirmed that if we send only the KYC form they will unlock our account. That was Friday morning. OUR ACCOUNT IS STILL BLOCKED!! Our workers was stranded in other places, no petrol cards work, we can't draw money, pay salaries nothing! I would think for a bank that advertise that they would send a personal banker to you to assist you at your adress they sure don't treat business clients as they are running a business and other people relaying on them. Hope this e-mail gets to the right person so we could sort this out and not just the call center that is no help so far.