Very bad service when opening business account

I have been sending emails to the account opening department for a while now. Every time there is something outstanding and I fix it and send back. This has been going on for the past month. This last time I went into the bank and sat with a consultant going through all documents making sure that everything is in order and all documents were filled in properly, signed and initialed. Bongani at the Rosebank branch then sent everything even showed me that everything was indeed sent. Today we went back to the bank and were told that basically they have not received anything. This is utter *******! I'm extremely upset as my boss thinks that I've been scratching my ass and not doing my job. Very upset at this. FNB needs to rethink their tag line cos they are no help at ALL!