VERY BAD SERVICE WHEN I NEEDED IT THE MOST

<p>ON THE 25 APRIL, MY PARNER MADE A MISTAKE, FOLLOWED A LINKED THAT TOLD HIM TO PAY R15 FOR DELIVERY COST. WHEN I REALISED, R4256.80 WAS DEDUCTED FROM MY ACCOUNT. I CALLED FNB ONE THE 25 APRIL A COUPLE OF TIMES UNTIL I GOT TO SPEAK TO AN AGENT, TOLD THEM WHAT HAPPENED AND HE SEND ME FORMS TO COMPLETE. COMPLETED THE FORMS ATTACHED THE DOCUMENTS NEEDED AND I PLEADED WITH FNB TO REVERSE THE AMOUNT [REF:***]. NOTHING HAPPENED. ON 3 MAY I RECIEVED A EMAIL STATING I MUST ATTACHED THE DISPUTE FORM, WHICH I ALREADY DID, AND I RESENT ALL THE INFORMATION. BEFORE I RECIEVED THE EMAIL REQUESTED THE FORMS , I CALLED FNB, SPOKE TO THE FRUAD DEPARTMENT AND THEY TOLD ME ITS NOT FRUAD I NEED TO SPEAK TO THE DEBIT CARD DEPARMENT, SPOKE TO ONE OF THE AGENTS AND THEY TOLD ME ITS NOT THEIR RESPONSIBILITY, ITS THE FRUAD DEPARTMENT'S RESPONSIBILITY, AND THE FRUAD DEPARTMENT TOLD ME ITS NOT THEIR RESPONSIBILITY BECUASE ITS NOT REALLY *****, BACK TO THE OTHER DEPARTMENT AFTER THE AGENT AT THE FRUAD DEPARMENT DROPPED THE CALL, AND THE AGENT IN THE DEBIT CARD DEPARTMENT GOT SO IRRITATED AT ME AND TOLD ME ITS GOING TO TAKE 5 WORKING DAYS, AT ONE POINT I GOT TOLD I SHOPPED WOMAN CLOTHING IN CHINA IF I AM SURE I AM NOT IN CHINA AT THE MOMENT( ARE YOU SERIOUS, HOW CAN I FLY TO AND BACK FROM CHINA IN ONE DAY) ON THE 4TH OF MAY I RECIEVE EMAIL, STATING THAT I NEED CONTACT THE PEOPLE IN CHINA TO GET MY MONEY BACK . I DONT UNDERSTAND, I PAY BANK FEES MONTHLY AND THIS HOW I GET TREATED, I DONT UNDERSTAND, DONT FNB MONITOR OUR ACCOUNT AND GET ALERTS WHEN SOMETHING LOOKS DOGGY, OR IS FNB JUST ALL ABOUT TAKING YOUR MONEY AND DONT CARE WHAT KIND OF SERVICE THEY GIVE THERE CUSTOMERS. I AM GOING TO MAKE IT MY JOB TO ADD TO ALL THE SOCIAL MEDIA PLATEFORMS TO WARN PEOPLE ABOUT WHAT FNB DOES AND THAT THEY DONT CARE IF THEY LOYAL CUSTOMER IS IN TROUBLE.</p>