bG
bill G
1 reviews | Active since Jun 2014
07 Apr 2015, 15:24
Very bad service time after time
The FNB Main street Randburg seems to be oblivious to customer needs, no matter when one enters the bank to make deposits there is only 2 tellers at any one time causing long delays, when a person complains to the manager he just shrugs it off and says I must do internet banking, is this any way to talk to customers? I bank with Capitec and find it to be the best as far as customer services are concerned, cheaper banking rates and better interest.<br> The only reason for me to used FNB is to pay an account which means the use of cash and coins so there is no choice but for me to stand in the long queues. What a disgusting customer service this bank has. <br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
07 Apr 2015, 15:56Hello billg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 662595.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 662595.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Apr 2015, 15:56
Official
Hello billg,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 662595.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 662595.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
