Very Bad service, they don't even care about this issue and how damaging it is for a ex client, this is why I moved from FNB, unacceptable Service

Pathetic Service, I complained about FNB has the worst service, I closed my FNB accounts about 3 or 4 years ago, never heard anything until about 2 months before the end of last year where they said that I was in arrears with FNB Connect, even though it was closed. That was sorted out. but then My transunion account or any other credit burros has this on any of my profiles that I am in arrears, so now I am blocked from everything, I can't even change my MTN Details as of this issue. I am not in arrears and Fnb has confirmed this. FNB has told me that they are working on solving this issue with trnasunion but its been nearly 1 or 2 months and nothing has happened, no one cares. I am very angry about this.

Reply from you was

FNB (First National Bank)'s reply: 25 Apr 2022, 09:30

Good day Nicholas Humphris,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***NF

For further request, you can email us on the below email address:

Email address: *** Regards, Hello Peter Complaints Team.

This has turned out to be even more of a issue for me, how am I meant to go to each and every credit bureau to give them my paid up letter from FNB for them to close the account. This was never opened by me again. I closed the accounts previously.

and now it has been solved or about to be solved with trans union but what about the other credit bureaus, I don't have the time to do this.

And second of all. Now I get told before I can even apply for anything, I have to wait for another 3 months for my credit score/ credit report to clear so then I can apply for credit again etc. I don't see why I must wait for another 3 months before I can apply as this was not my doing. I have never been in arrears. This is all FNB fault. Who the **** gave you permission to open up a closed Fnb connect account and tell me that I am in areas. Now I am ****ing messed because of your stupid mistake. All I want to do is to change my MTN Account details but I can't due to this issue. I am seriously frustrated with you ****ing idiots.

Fix this now, I can't or won't wait for 3 months before I can apply again for credit etc.

I don't see why I should as this was not me. This is not my doing. If you don't sort this out, there will be legal action taken against you.

My Credit record was absolutely fine until you guys *****ed this up.

I hope you understand why I am so frustrated and so angry about this.

I don't give a **** what you do, but my credit record on all credit bureaus need to be cleared now and I don't want to do it myself manually.

I demand you guys give me money for your ****ing mistake on my credit record. I am fuming.

I am trying to run a business here and I don't have time to sort this ****ing mistake out that was not even to do with me.

I will make sure this gets out into the public, I will put this into the news paper.

If the worst comes to the worst, I will ****ing come to your head office in Johannesburg cbd and fight with every single person that is there at this time.

I don't take this lightly at all. This is serious. you guys deserve to have big issues. I will not put this to bed.

I will make your lives terrible until you sort this issue out Now.

I don't care how you do it.

I don't deserve to be treated like this.

Why do you think I left FNB in the first place.

So between FNB And Transunion, you both need to make a plan and set my credit record straight and clear with all credit bureaus, and it must not take a long time to do this.

IT MUST BE DONE NOW.