VERY BAD SERVICE, TAKING MONEY WITHOUT AUTHORIZATION

When we call the private clients, we always need to hear we got a new banker and help doesn't even exist. Our debit orders was stopped during COVID and all accounts arrangements have been made and been paying them as well. Now they been debiting business money put into savings account needed to complete our work, no authorization been given and the account has been paid this month already. You phone the so called private client line and they keep putting you through to the next one till you get cut off and half your day is gone. NO SERVICE OR AFTER SERVICE. With a slogan 'how can we help???'