VERY BAD SERVICE RECEIVED BY FNB

Service pathetic very bad service received from FNB Call centre agent did not advise me on costs regarding history statements the conversation as listened to the recordings with Manager at FNB the Glen Mark Roshkin as he also confirmed what he heard what the call centre agent said that he can assist however I will be charged but if I do online mentioned no charges and navigated me through the process not knowing I had been charged per transactions as nothing was mentioned to me about any charges had I known I would of not accessed the history statements as I have it on my gmail account but was easier online. FNB charged me with R27.00 per transaction which was 44 transactions in total this then depleted my funds in my account FNB then charged me R240.00 for insufficient funds . I then called to query this spoke to a so called 'manager' Ivan Njali which was unhelpful and not at all considering my query refund was refused and he advised that I should log a query with care@fnb not willing to assist me further Mark Roshkin advised me that Ivan was not a manager but just a normal premier consultant and Syabonga Motha was the manager I was stunned to think that I was **** to by Ivan Njali as I asked him can I speak to someone higher he said he is the highest person and he is the manager, can a person lie to a customer? I was appalled. I then logged a complaint on Hello Peter then only did I get a response and a call logged with ********** What a complete nightmare dealing with this e-mail complaint query call logged 20/07/2018 with ref. ********** acknowledgement e-mail received, e-mail read by one of the consultants no response then 24/07/18 lady calls me Semakaleng to advise me that FNB charged me the incorrect amount should of been R7.00 and they will get the funds reversed. They refused to refund me the total amount due to call centre agent negligence not advising me of costs and refused to credit me the R240.00 amount due to there negligence of depleting my funds. I then logged another complaint on hello peter ********** I continuously e-mail the care@fnb but no response sent e-mail 31/07/18 e-mail read no response another e-mail 03/08 no response another e-mail 07/08 no response leaving messages as well called again on the 08/08 left message no response on the 14/08 Semakaleng advised she has escalated tto business but no response from then she then said she will talk to manager to reverse the amount of R240.00 which depleted my funds. 15/08 she managed to get the R240.00 reversed however not the R308.00 which was the 44 trans that was billed to me due to agent fault. I cannot believe how FNB staff can lie and not take accountability and me being a premier client for so long I am appalled by the service received regarding my query and would not recommend FNB. I am the customer having to keep on following up on a query which is unacceptable and not completely resolved.