VERY BAD SERVICE NO COMMUNICATION

Good day. I just went back to FNB Rustenburg Square to talk to the Manager and this woman also doesn't want to help me at all. the consultant that is still new at the branch failed to inform me that theres going to be a cancelation fee payable the manager told me that so I feel that he myst be held responsible for paying that amount not me because if I knew about the fee I would've done things differently only after he stopped my account someone else came and explained to me that its bank fees not for cancelation just bankfees so still I wanted to know why do they take bank fees on this day of the month and not the 25th of each month it was only the manager that informed me its the bank fees because im cancelling the account. im not going to pay that the consultant must because he failed to give me the correct information before stopping my account. he just stopped and 2 other people explained afterwards.