Very Bad Service From FNB Business !!!!!!!!!

Hi

we opened a business account with FNB in July , we went to Bluff Branch with my husband and the person who was assisting us was Remona Ralph.

We Opened the bank account and the account was linked to the online banking Application.

I then received the Bank statement with the account details ( Statement attached here) , I took the account number and invoiced my client and no one told us no this account was opened by mistake or error and was closed!!!.

My client made a payment to me on the 23rd of August 2018 , and I received the SMS saying F Ludidi has deposited money into my account. but i kept on waiting for the funds to clear into the account and money never came in to the account.

on Saturday the 25th of August I went to FNB in Pinetown and at first I was told the account in question does not belong to me but it belongs to my client and then i questioned how come because the statement that I have has got my business details and it came to my email ad'dress? the guy who was helping me said no they wont be able to help me I need to go to the branch where I opened the bank account. Only when I said I am not going to do that he said ok , lets see the accounts that appears under your name. When I put my thumb on te mechine the same account was in one of the accounts under my profile.

Then he told me no , I opened the account long time ago and closed it , i then informed him that i never opened an account ever under my business.... then he said unfortunately he cant help me I need to go to the person who opened my bank account.husband we went to the Pavillion Branch and the lady who was assisting us told us that the account was infact opened in error and was closed on the same day but the funds will be returned back to my client on the 28th of August 2018. My client checked her bank account and the fund were not there. she even sent me her bank statement to confirm that . I then phoned my Private banker who advised me that i need to go to bluff branch and let him know when i gwt the ( mind you , I stay in pinetown so now I have to drive to bluff for my issue to be sorted)

This morning I went to Pavillion Branch again because I felt like driving to bluff is a bit far for me to sort out an FNB issue while there is another FNB Branch that is closer for me.

When I got to the branch the lady who was assisting me told me a different story and said , unfortunately FNB will not be able to assist me with my problem because i am the one who opened the account and closed it , while i never did ,number two its not their problem.Which then became a problem for me because I have been with FNB ever since I started working and number 2 I pay fees for being a Private clients and now the same FNB is not able to help me!!!!!!!!! I then Called my private banker who spoke to the lady who was assisting me , only after that I was told no the money will be transferred back to my client at ABSA on FrIday , I then asked to speak to the Manager. and the Manager told me the same story that the money will be transferred to ABSA on Friday , only when I started crying the Manager then called other Branches to check what will be the way forward on my issue and I was told that no , the money did not even reach FNB bank account!!! which is confusing to me because when I gave the manager the proof of payment from the client the proof of payment is written successful!!! .

then the story changed to the fact that money will be returned to the my client at ABSA on Friday ,,,we then went to ABSA with my client to explain the same story and at ABSA they money should have come back by now to them/to my client which has not happened.

I have never received such a terrible service ever in my life from the same bank that I have banked with all my life my bond , my car and my savings are also with FNB and they also say I am a private client . the same private client that they are not able to help when there is a problem but the only thing i received is different stories and different explanations........

Me and my Husband we run a small accounting Firm and I have always advised my clients to bank with FNB but as from today maybe i need to look for another bank to refer my clients to and I will also tell my other family members of my experience with FNB that they are not able to help their own private cleint!!!!!!